Eyewear Systems Store ::

Our e-commerce Store is designed to allow orders to be processed quickly. It uses a shopping cart linked to secure payment facilities. Just click on Store and browse through the categories to see the products that we sell. To add a product to your shopping cart follow these steps:

1) click on the product you want to buy
2) select 'Wholesale' or 'Dropship' from the dropdown list and the appropriate cost will be displayed next to 'Price'
3) select the colour frame/lens that you want
4) select the quantity that you require
5) click on the 'Add to Cart' button

You can view, update and empty your Cart at any time.

You can use the address that you registered with, or a different address, and change the shipping address just for this particular order.

Volume discounts are calculated automatically, and you are offered a selection of delivery methods, based on the shipping destination and weight of the order. Depending on the size of your order you may get a discount on delivery or even free delivery. Once we have received your order and payment we will process your order immediately.

Don't worry if you get your order wrong or need to change it - just email us the details and we will change it and re-invoice you.

Customers wishing to place very large orders should contact us regarding this. We will advise you of the stock position within one working day.

Payment Methods

Please select your payment method at the Checkout. You can pay by:

• Debit/credit card - VISA credit, VISA debit, Mastercard credit, Maestro debit and Solo debit cards are processed through the Protx secure payments gateway
• Bank transfer - details will be emailed to you
• Cheque (business / personal) - please make payable to 'Eyewear Systems Ltd' for the invoice total and post to us.
• PayPal or NOCHEX *(these both use secure payments systems)

* If you pay using NOCHEX a fee is deducted even if a full refund is made and we will only refund the balance.

Please allow time for cheques (5 working days from receipt) and bank transfers (2-3 working days) to clear before we dispatch your order.

Order Processing

When you place your order, we first acknowledge receipt of it by email. When we have received payment (which may be at the same time as placing the order or later, depending on the payment method), we pick, pack and dispatch your order. Our e-commerce Store is linked to our inventory so you should not be able to order products that are out of stock, however if when we pick your order the product is not available we will advise you. For wholesale orders we may substitute a very similar product (up to 10% of your order). We aim to process orders the same working day for all received by 2pm. Once dispatched we notify you the same day by email and include the package tracking reference. Most delays are due to waiting for cheques and bank transfers to clear. This can be ameliorated by using a cheque guarantee card or emailing us a screen shot of the bank transfer. Orders placed on non-working days will be processed on the next working day.

You can check the status of your orders at any time by clicking on Orders history in Your cart menu.

Dropship Delivery Costs

All of our delivery costs are based on the total weight of the order. We use the Post Office costs + £1 (the £1 is waived for international orders to help keep costs down). Some typical costs for single items are provided below (correct at April 2007):

UK 2nd Class Recorded Signed For:    £2.90
UK 1st Class Recorded Signed For:     £3.08
UK Special Delivery:                            £5.75

Europe Airmail: £2.33
Europe Airmail Signed For: £5.33

Worldwide Airmail: £2.48
Worldwide Airmail Signed For: £5.30

Please note that if your order exceeds 2kg, then it may appear with a zero shipping cost. if this happens we will contact you to inform you of the delivery cost

Shipping Methods

At checkout you will only see shipping methods that are applicable based on the shipping destination and overall weight of your order.

United Kingdom

1st or 2nd class "Recorded Signed For" is our standard service. 1st class is available for order weight up to 2kg, and 2nd class up to 1kg. We keep the receipt as proof of posting (which is where our liability ends), and the Royal Mail also ask for a signature on delivery (if you are not in they will hold the package at the local sorting office for a number of days for you to collect). You are covered for loss or damage up to £34 per package (not per item), and we will support you with full documentation should you need to make a claim. For more security you can use "Special Delivery Next Day" which guarantees delivery before 1.00pm next day.

Royal Mail Standard Parcels service. This is a very low-cost service for order weights between 1kg and 20kg. Packages can take around 5 days to be delivered, and there is no tracking of your package.

Europe and Worldwide:

We try to keep these costs as low as possible. For UK mail we charge the actual cost+£1 processing fee (included in the delivery cost that you see). For Airmail we have reduced the £1 processing charge that is included in the delivery cost to only 50p, and for International Signed For we have removed it altogether !.

Airmail: aims to deliver to European destinations within three working days and worldwide within five

Surface Mail: European destinations only - low cost although it takes up to two weeks

International Signed For: (extra £3.50/€4.90 package): available for air and surface mail. All mail will be registered (Signed For) at the destination address (please note that the Post Office cannot provide a copy of the signature or say who signed for the item)

On request we can also provide:

AirSure: (£4.20/€5.88 package): the safest, fastest and most reliable service to use. Airsure provides priority handling both in the UK and mainland Europe, with quick despatch on the next available flight to its destination, and electronic tracking and confirmation of delivery.

With all three methods, you can claim up to £34 compensation. Please tell us at the time of placing your order if you require a higher level of insurance and we will provide a cost for this. We purchase postage and arrange delivery on your behalf, and cannot take responsibility for your order once we have posted it. If you do need to claim, it will be your responsibility to do so, although we will do our best to help you. For Signed For and AirSure, for just £1.50/€2.10 you can get further compensation of up to £500/€700 (depending on which country you are in) in the unlikely event that your order is lost or damaged en route.

For all destinations, if you prefer an alternative shipping method please advise us at the time of placing your order and we will provide a quotation. You are also welcome to use your own carrier.

There are no delivery options for my order: We use Royal mail for all of our shipping. They only provide International delivery for packages up to 2kg, so if your order weighs more than this you will not see any delivery methods - if this happens please contact us.

Out of Stock, Availability and Back Orders

If a product you wish to purchase shows as out of stock, please email us or complete the online order form. We can then advise on availability and any lead times. We receive new stock almost weekly and can usually get a product within 10 working days.

In theory you should not be able to place an order for a product that is out of stock, as our e-commerce Store is fully integrated with our inventory systems. However, there is the very slight possibility that stock may be damaged or what is inside the box may be different to what it says on the box etc and this may result in a stock-out. In such a rare case, we may substitute a different colour or a similar model for up to 10% of the order. However if you do not like our choice you may return the goods for a full refund or credit against your next order (postage at your cost). If we are unable to fulfil more than 10% of your order or cannot find a close substitute we will contact you to discuss before fulfilling the order.

Discounts on standard prices and free delivery

We know that customer loyalty isn't won on financial incentives alone – but it's a good starting point ! We try hard to keep our prices very competitive - it's the best way for us all to succeed. In addition to this we have several ways in which we offer discounts:

- discounts based on order size: put simply, the larger your order, the more discount you get - for every £50 spent you get an extra 1% off your order total up to a maximum of 20%. This is applied automatically at checkout. If you buy in bulk quantities, such as 1000+ pairs of sunglasses or spend more than £5000 per year, we can offer you a negotiated discount
- discount coupons: we issue these to promote special offers / end of lines or just because you deserve it - they are published on the site or sent to our top customers
- mixed dozens: if you buy a mixed box of 12 sunglasses of a single model we usually give a discount . We guarantee a good mix of available colours but cannot accept requests for specific colours with this offer
- free delivery: spend over a certain amount and you will get free delivery within the UK or discounted delivery to all other destinations worldwide. Delivery will be by the cheapest method available such as Standard Parcels, 2nd Class post or Airmail. If you want to upgrade your postage, please contact us and we can arrange for you to pay the difference.

Price Changes

Prices are subject to change without notice. Errors will be corrected on the site where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted. This means that if we get a price wrong, we have the right not to sell you the goods. We will never charge you extra.

Warranty, Loss, Damage & Exchanges

Warranty: Prior to shipping your order we conduct a quality inspection on all items against defects. All products sold are warranted to the original purchaser against any defect in material or workmanship for a period (see below) from the date of paid invoice by Eyewear Systems Ltd . No warranty for damage caused during delivery, by alteration, wear, misuse, abuse or accident is provided. Any product determined by the company to be defective within the warranty period will be repaired, replaced or a credit issued at our sole discretion after inspection. See Returns Process below for details.

Loss or Damage During Delivery: The Royal Mail provides cover for loss or damage up to £32 per package (not per item) for deliveries in the UK. Please tell us at the time of placing your order if you require a higher level of insurance and we will provide a cost for this. Making a claim is your responsibility as the purchaser and we will not make a claim on your behalf. We will support you with full proof of posting and copy invoice should you need to make a claim. You can obtain a claim form from your local Post Office or from their web site.

Replacement / Exchange / Refund: If for any reason you are not satisfied with your purchase, we offer a no quibble guarantee of a refund, replacement or exchange. We will deduct the original delivery charge from any amount refunded. If you pay using NOCHEX a fee is deducted even if a full refund is made and we will only refund the balance. If you exchange/replace the products we will pay the new delivery costs. We have the right to refund your money instead of replacing/exchanging the product. In all cases, you are responsible for returning the products to us safely and for all costs associated with this. See Returns Process below for details.

Returns Process: For warranty and satisfaction guarantee claims the returns process must be followed otherwise the claim will be invalidated. A return request must be made within 4 days from date of invoice paid and the products must be received within 3 days of the return being authorised (5 days if outside the UK), giving a minimum total of 7 days. The products must be returned in perfect condition (unless defective) with the labels and sleeves included.

Please note that as Eyewear Systems trades business-to-business selling and not business-to-consumer we are not governed by the Consumer Protection (Distance Selling) Regulations 2000. However we have tried to ensure that our policies follow the spirit of this regulation.

Quality

Our sunglasses are excellent quality relative to the recommended retail price. They are well-constructed, look good and will enhance your reputation, whether it be for fashion or sports. You CAN buy sunglasses cheaper - have a look at the inferior-quality products offered by some of our competitors - but do you really want to ? If you are wary try a sample pair.

We purchase stock from quality-focused manufacturers and additionally check each pair of sunglasses as it is packed. However, with the volumes we ship, a few minor defects such as scratches and missing screws will inevitably get through. Please rest assured that if you receive any sunglasses that are not in a satisfactory condition, you will be able to return them for a replacement or refund - see our warranty section below.

All our sunglasses are guaranteed to absorb more than 99% of harmful UVA & UVB rays. They meet ANZI Z80.3 high UV protection standards and have been proven and recommended in accordance with the latest guidelines. They reduce infrared rays and filter colour while maintaining high levels of visible contrast. They have passed the FDA requirements for impact resistant lenses. They are lightweight, comfortable, durable and reduce glare. As a result, they are almost unbreakable under normal use.

Many of our sunglasses have optically-decentered lenses. Click here to see a picture of the 'UV400 protection' and 'optically correct' labels. We attach these on dropship orders (as shown) and put them in the plastic sleeve for wholesale orders.

Polycarbonate Lenses: These are a higher quality material than standard acrylic lenses. They are particularly popular on one-piece and sports styles due to the ability of the material to bend without breaking and to be shatterproof.
Polarised Lenses: Polarised lenses have the benefit of filtering out reflected light and glare off water, pavement and snow. This lens works great for fishing, boating, driving or any other glare intensive activity. Polarised lenses are the best way to eliminate both glare and UV light. Polarisation is achieved by magentically aligning the plastic/polycarbonate fibres in the lens to reduce refraction as light passes through the lens.
Flash Mirror Lens Coating: A special treatment is applied over the base tints to reduce light and glare. Flash mirror gives a slight mirror finish to the lens.

Packaging

All sunglasses are orders packaged in a strong corrugated cardboard box which is then securely taped with parcel tape. Any pouches are used to line the box and provide a cushion, otherwise newspaper is used. Our tests and experience show that standard mail is a safe and secure way to send goods and this keeps your costs down. We can ship in different packaging on request, although this may cost more.

I'm a dropshipper - will you have the products that I sell in stock

When you advertise a product on your web site or on auction site, you want to have confidence that when it sells you can fulfil the order and not find that the supplier no longer has the item in stock.

We have a number of resources that help - from daily stock reports to daily product files.

Ultimately no supplier can guarantee availability of an item - the warehouse could catch fire or they could go out of business. There are a few simple steps you can take to manage your customer's expectations: ask them to nominate a second choice colour or even model; in your terms highlight the possibility of a stockout and state that in this event, delivery will be delayed for up to two weeks. For either of these maybe state that you will provide a small discount if you need to invoke them. Remember that most customers will accept that there can be problems - as long as you set their expectations up front, communicate regularly and are open and honest with them, they are likely to become and remain very loyal !

Samples

We do not provide free samples. However if you are serious about selling eyewear you can:

- buy a one or more sample pairs using our dropship pricing
- buy a six pairs of different styles (your choice) wholesale for around £24 including postage (exact cost depends on models) and use our exchange facilities

We'll even credit you the difference between the dropship and wholesale price if you place a wholesale order within 14 days!

Wish Lists

Once you have registered you can easily save details of models that you are interested in or regularly order in a Wish List, which is accessed from the box headed 'Your Cart'. The Wish List is saved when you leave the site so is always available when you next log in. You can add products to it by clicking on 'Add to Wish List' when viewing the product details, and you can clear your Wish List at any time.

Request a Brochure

We do not produce a printed brochure in order to keep our operational costs and hence prices as low as possible and also because our styles change regularly. However we do have a brochure for the Bonehead range that you can download and print. If you are accepted onto our retailer programme you are permitted to save images and text from this site solely for the purpose of creating a brochure to promote Eyewear Systems products to your customers. We provide a zip file containing product images and they are also available on a CD so you can view them when you are not connected to the internet. See the Resources page for more details.

Linking to and from our web site

Eyewear Systems is interested in exchanging links with your web site. Please contact us with your URL. Once we have verified that our URL has been included on your site, we will add your site to this page.

Please use the HTML below:

<strong><a href="http://www.eyewearsystems.co.uk">Eyewear Systems Ltd</a></strong> - UK-based wholesale and dropship distributor of fashion and sports sunglasses and goggles throughout Europe

Updates And Modifications To Our Policy

The above statements may change from time to time to accurately reflect our data collection and disclosure practices. We reserve the right to change, modify, add or remove portions of our Policy at any time without prior notice. If you have any questions regarding the policies of our Web Site, please contact us at: retailers@eyewearsystems.co.uk